FAQs

Frequently Asked Questions

You can Top Up your device via our website or calling our office during normal opening hours on 0845 862 1661. When using PAYG Credits (instead of unlimited plans) the credits expire after 12 months if not used. When not in use the device must be powered up every 3 months otherwise our computer system will deactivate the SIM in the device, should this occur please call us on 0845 862 1661 or email support@bluhuski.com.
You can Top Up your device via our website bluhuski.com or calling our office during normal opening hours on 0161 300 3819. When using PAYG Credits (instead of unlimited plans) the credits expire after 12 months if not used. When not in use the device must be powered up every 3 months otherwise our computer system will deactivate the SIM in the device, should this occur please call us on 0161 300 3819 or email support@bluhuski.com.
To charge your case simply use the Apple lightening charging cable that is supplied with your iPhone.
Certain tracking devices are charged up using a wired charging lead and some are charged using a Charging Pad (Powermat), you simply place the tracking device on the charging pad and the batteries are charged through an induction method. You can charge up to 3 trackers on a standard charging mat or 6 on the optional extended version.
This depends on the battery used on the tracking device and the way it is used. For example a tracking device that is monitoring the whereabouts of a valuable asset may only need to report once a day on battery save mode, on certain tracking devices this could mean the battery would last in excess of 12 months, should you require a device to report every 10 seconds this will reduce the battery life, some models lasting 7 days others up to 4 months depending on tracking device model, the number of reports will be dictated by how much the item moves that is being tracked. All devices will “communicate” with the tracking panel every 4 hours even if the item has not moved, this ensures you are always confident the tracking device is working correctly, this feature is only disabled in battery save mode.