FAQs

Frequently Asked Questions

This depends on the way it is used. For example should you require your device to report every 10 seconds this will reduce the battery life, extending the reporting time will extend the battery life. The device will communicate with the tracking panel every 4 hours even if the device has not moved, this ensures you are always confident the tracking device is working correctly, this feature is only disabled in battery save mode.
Certain models within the Bluhuski tracking device range have an SOS button, when pressed for a few seconds this will send an alert to the tracking panel and to up to 4 mobile numbers that have previously been specified. This SOS facility can be switched on/off on the tracking panel.
We ship our tracking devices with charge in them so you can see the unit on its journey to your door by utilizing the tracking panel http://www.mytrackingpanel.com/BLUHUSKI/ or one of our smart phone apps. Upon arrival we recommend you give your new Bluhuski tracking device a full charge. The Bluhuski tracking device will have 100 Position credits and these are used when the tracker moves, using 1 credit every time the unit reports, if you ask the unit to report every 5 minutes for example you will use 12 positions in 1 hour. The unit will also have 25 SIM credits, they allow you to send COMMANDS to the unit, such as when you change the reporting time or you program the tracking panel to alert you via text message. You can either opt for buying positions and SIM credits as required or take advantage of our UNLIMITED plans that can be bought as 1 month, 3 months, 6 months or for best value 12 months, our UNLIMITED plans give both positions and SIM credits.
All Bluhuski tracking devices come with a 12 month Warranty from the date of purchase subject to the warranty terms and conditions. Should you encounter any issue please call 0845 862 1661 or email support@bluhuski.com . In the unlikely event your Bluhuski tracking device cannot be fixed (subject to valid warranty terms and conditions) we will send you a replacement tracking device. Please read Bluehuski Ltd Terms and Conditions for further details.
Your Bluhuski iPhone tracking device comes with a 12 month Warranty from the date of purchase subject to the warranty terms and conditions. Should you encounter any issue please call 0161 300 3819 or email support@bluhuski.com . In the unlikely event your Bluhuski tracking device cannot be fixed (subject to valid warranty terms and conditions) we will send you a replacement tracking device. Please read Bluhuski Ltd Terms and Conditions for further details.